After 10 years in store and area management roles, Sue went on to operate the SOS (Serious or Sensitive) out of hours hotline covering all of the Safeway store portfolio for over 8 years, Sue moved on to provide support and advice following all Government Inspector Visits for two years, prior to setting up DDS.
“When it comes down to legal compliance in any organisation, the fundamental requirements for success are teamwork and keeping things simple. Our ability to recognise that no two organisations are the same, and deliver solutions in a highly cost effective way, really underlines the reason why so many of our customers love working with us.”
After successfully implementing turnaround strategies in a number of Safeway superstores, and then piloting a number of wide ranging initiatives in one of the companies flagship stores, Paul was hand-picked to champion head office based roles to reduce the burden on bureaucracy. After banking annualised cost savings and efficiency improvements in excess of £10 million, and helping in a wide range of business development initiatives, Paul and his wife Sue set up DDS in 2003. They were then joined shortly afterwards by fellow directors.
Paul’s business acumen and credentials are second to none, having achieved an MBA in 2006, and more recently he received the highest accolades from both the Chartered Management Institute, and Institute of Leadership and Management when he was granted fellowship status.
As well as implementing bespoke in-house IT systems to ensure that our business operates in an efficient and cost-effective manner, Chris has also been instrumental in the design of many of our systems and processes, including our Pyramid™ online risk management system.